Admin & Sales Coordinator

 About the Role 

Guam Windward Memorial (“GWM”) is dedicated to creating a peaceful, dignified resting place for our loved ones while providing compassionate, professional service to the families of Guam.

We are seeking a part-time Administrative & Sales Coordinator who can support both office operations and client-facing services. In this role, you will assist families in navigating important decisions while also ensuring the day-to-day administrative and operational needs of the business are met.

This position is ideal for someone who is people-centered, organized, and adaptable, with the ability to balance empathy with efficiency.

Key Responsibilities (Blended Admin + Sales)

• Guide and support families with at-need and pre-need arrangements by providing clear, compassionate options based on their preferences
• Assist with burial and cremation services, including memorial markers, monuments, urns, and related selections
• Support walk-in clients, inquiries, and follow-ups with professionalism and care
• Maintain and update client accounts, records, and documentation accurately and timely
• Coordinate services, scheduling, and internal communication with operations and grounds teams
• Assist with payment processing and collaborate with accounting on account updates
• Participate in marketing efforts, community outreach, and events to promote GWM services
• Conduct outreach efforts, including canvassing and client follow-ups, to build relationships and generate interest
• Complete all required documentation thoroughly, including interment verification procedures
• Assist with general office operations and additional duties as needed to support both clients and team

What We’re Looking For (Competencies)

• Strong communication skills (verbal and written)
• Excellent interpersonal and customer service abilities
• High level of empathy, professionalism, and emotional intelligence
• Strong time management and ability to handle multiple priorities
• Detail-oriented with a high level of accuracy and accountability
• Comfortable using Microsoft Office and basic systems (CRM experience is a plus)
• Ability to follow direction while also taking initiative
• Ability to interact respectfully and compassionately with families, guests, and visitors
• Sales mindset with confidence in building relationships and guiding decisions
• High integrity, discretion, and professionalism
• Valid Guam Driver’s License required
• Prior experience in customer service, administrative support, or sales preferred

Work Environment & Schedule

• Part-Time position with flexible scheduling needs
• Primarily office-based with occasional time spent on-site supporting services and operations
• May require occasional evenings or weekends for services or events

Physical Requirements

• Ability to stand, walk, and move between office and grounds as needed
• Ability to lift up to 15 lbs for event or service setup
• Ability to bend, reach, and assist with light operational tasks such as marking property lines

Our Commitment

GWM is committed to providing a respectful, inclusive, and professional work environment. All qualified applicants will receive consideration in accordance with applicable employment laws.